1 Conditions for the initial purchase: The product is brand new and either unactivated or has been activated within 48 hours.
2. Service extension conditions: If you have purchased DJI Care Refresh, you can extend the service for one year up to 15 days after the current service expires.
3. If the conditions are not met, request an online video verification of your product. Once approved, you can purchase DJI Care Refresh within 72 hours of receiving the purchase notification.